At Pinal Cosmo, we take pride in offering high-quality cosmetic products that meet industry standards. To ensure your confidence in shopping with us, all products purchased are covered under our Guarantee Policy.

1. Product Guarantee

  • All cosmetic products come with a standard guarantee against manufacturing defects or quality issues.
  • The guarantee period varies depending on the product category (e.g., skincare, makeup, beauty tools, accessories).
  • During the guarantee period, if a product is found to be defective, we will assist with replacement, repair, or refund as per the terms of this policy.

2. What is Covered

The guarantee applies to issues such as:

  • Manufacturing defects
  • Damaged or faulty product packaging
  • Products not performing as described

3. What is Not Covered

The guarantee does not cover:

  • Damage caused by misuse, improper handling, or accidental spills
  • Opened or used products that are damaged due to personal use
  • Normal wear and tear (e.g., fading of colors, minor scratches)
  • Damage resulting from modifications or third-party tampering

4. Claim Process

To make a guarantee claim:

  1. Contact our support team with your order number and a description of the issue.
  2. Our team will review your claim and provide instructions.
  3. Defective products must be returned in their original packaging.
  4. After inspection, we will process a replacement, repair, or refund as applicable.

5. Guarantee Limitations

  • The guarantee is valid only for the original purchaser.
  • The guarantee applies within the specified period for each product category.
  • Processing timelines for replacements or refunds depend on product availability and inspection results.

📞 For guarantee claims or assistance, please contact us at: +91 97129 55431